Please Leave Us a Review Here
How Important are Online Reviews to justchatline?*
In the last five years or so the content of online reviews on sites like Yelp, Glassdoor, Trip Advisor, and even Facebook can mean the difference between success and failure for small companies like us – particularly providing chatline services. Many users of our chatlines are shy about leaving us a review, even where it can be done reasonably anonymously.
“For example, it is a fact that positive comments from customers or clients produce an average increase in sales of 18 percent and that consumers are likely to spend 31 percent more because of positive reviews.”
Not All Reviews are Made Equal
It may seem obvious that positive reviews are a good thing and negative reviews are a bad thing, but actually having no reviews at all can also have a negative impact on our justChatline Services.
” Today’s consumers are savvier than ever. When the average person is glued to his or her smartphone, you can bet your bottom dollar they’re Googling your business before using it — especially if they’ve never heard of it before.“
Finding little to no information tells them that it’s either a new business and therefore they shouldn’t subject themselves to being the proverbial “guinea pig.” – even though justphone and justchatline have been around for nearly 20 years.
After 20 years in Business, we need your Help
Yet just a few positive reviews can reassure potential customers that we are worth checking out.
Bottom line, lots of positive reviews means people trust our business, but we are also keen to hear from you with any criticism, so please take 30 seconds to help us out…..
We Won’t Fake It
With all the talk of “fake news” these days, people are increasingly skeptical and jaded. 27 percent of consumers only trust reviews, and that’s if they believe they are legitimate.
If we get some negative reviews, our response will be to acknowledge the problem and improve the service.
” Research suggests when retailers replied to negative reviews on social media and online ratings sites, a third of those customers either deleted their original negative review or replaced it with a positive review.”
* Acknowledgement to smallbiztrends.com who provided some of the text, key review data and links used on this page
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